Salary: £22000 - £27000 per annum + Fabulous team, great values and culture
Reference:RB/BCR/9456_1637700974
Location:Birmingham, West Midlands
Sector:
Type:Permanent

Complaints Officer

£22,000 – £27,000

Birmingham

An exciting opportunity to work as a Complaints officer with the UK’s market leader in utilities and broadband. A company who are a self-proclaimed ‘friendly bunch’ and boast a working culture which is welcoming, modern and forward thinking. A strong internal team leads to an even stronger customer service, something this company strive to give their all. So, if you have what it takes to join the team as a Complaints Officer and want to really make a difference, I want to hear from you.

The Role will include:

  • Investigating, resolving and reporting customer complaints.
  • Reviewing complaints and advise team members on how to deal with and minimise them.
  • Managing and report on complaint process end to end.
  • Developing and deliver complaints training to team members.
  • Ensuring complaints and quality targets are met.
  • Dealing with social media dissatisfaction.

As the ideal candidate you will:

  • Have excellent written and spoken communication skills.
  • Be confident coaching and presenting to colleagues.
  • Have a strong attention to detail.
  • Be able to prioritise workloads.
  • Have energy and enthusiasm.
  • Have a positive outlook, striving for improvement.

If you have Complaints Officer experience or experience within Customer Service or Energy, I want to hear from you.

* Birmingham * Complaints Officer * Customer Service * Bell Cornwall Recruitment * Call centre and customer service *

Interested? Please click the ‘APPLY’ button now!

BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful.

BELL CORNWALL RECRUITMENT

We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life.

Love Work Be Happy

Follow BCR on Twitter @LoveWorkBeHappy to view all of the latest jobs.

(For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment business. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups)

PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales

Job Information

Job Reference: RB/BCR/9456_1637700974
Salary:
Salary From: £22000
Salary To: £27000
Job Industries: Customer Services Jobs
Job Locations: Birmingham, West Midlands
Job Types: Permanent

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BCR have more fantastic opportunities for you!

Visit www.loveworkbehappy.co.uk & follow BCR on Twitter @LoveWorkBeHappy to view all of the latest jobs.

BCR want to make finding a job that you will love as smooth sailing as possible. BCR now offer evening appointments to fit around your working life.

Love Work Be Happy

BCR aim to get back to all applicants within 24 hours however if you have not received a response within this period then please feel free to contact us on 0121 5155910 at your earliest convenience.

BELL CORNWALL RECRUITMENT

(For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups)

PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales