Customer Experience Executive
BCR/JH/10733
Salary: 20-25K
Location: Birmingham
Are you ready to immerse yourself in a dynamic and fast-paced environment within a stunning new office space? Look no further – Bell Cornwall Recruitment is thrilled to present a compelling opportunity as a Customer Experience Executive, stationed in the vibrant Jewellery Quarter! Our esteemed client, a rapidly expanding energy company, is dedicated to integrating sustainability into the core of its operations.
Key Responsibilities:
Customer-Centric Approach: Handle customer inquiries and complaints with professionalism and empathy, ensuring a positive interaction that upholds the company’s reputation for outstanding service.
Collaborative Solutions: Collaborate effectively with team members by escalating complex queries to the appropriate departments, ensuring timely and accurate resolutions for customers.
Technological Proficiency: Utilise a variety of software tools, including Microsoft packages, Zen-desk, and Slack, to streamline communication and enhance customer experience.
Relationship Building: Establish and maintain strong rapport with customers through effective communication and a genuine desire to address their needs.
The Ideal Candidate will possess:
Customer Service Background: A minimum of 6 months experience in customer service roles, showcasing your ability to manage interactions with care and attentiveness.
Motivated Mindset: Exhibit a proactive attitude and a strong drive to exceed customer expectations, enhancing their overall experience.
Organisational Skills: Demonstrate exceptional organisational abilities, enabling you to manage multiple tasks efficiently and prioritise effectively.
Multitasking Prowess: Show the capability to handle various tasks simultaneously, maintaining a high level of attention to detail and quality.
Tech-Savvy: Display familiarity with technical tools and software applications, ensuring seamless navigation of various digital platforms.
Communication Mastery: Exhibit confidence in utilising diverse communication channels, adapting your approach to suit the needs of each customer interaction.
If you are excited by the prospect of contributing to our client’s success as a Customer Experience Executive, and are keen to further your career in Customer Service, we’d love to hear from you. For more information regarding other roles we have available, please get in touch with Bell Cornwall Recruitment today.
Interested? Please click the ‘APPLY’ button now!
BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful.
BELL CORNWALL RECRUITMENT
We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life.
Love Work Be Happy
Follow BCR on Twitter @LoveWorkBeHappy to view all of the latest jobs.
(For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups)
PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales
Job Information
Apply for this Job
BCR have more fantastic opportunities for you!
Visit www.loveworkbehappy.co.uk & follow BCR on Twitter @LoveWorkBeHappy to view all of the latest jobs.
BCR want to make finding a job that you will love as smooth sailing as possible. BCR now offer evening appointments to fit around your working life.
Love Work Be Happy
BCR aim to get back to all applicants within 24 hours however if you have not received a response within this period then please feel free to contact us on 0121 5155910 at your earliest convenience.
BELL CORNWALL RECRUITMENT
(For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups)
PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales