Customer Service Team Leader
Birmingham City Centre
£30,000
BCR/TH/10703
Are you an experienced Customer Service Executive with the ability to lead a team, delegate tasks and promote a positive working environment?
Do you have knowledge and/or interest in the Energy sector?
Bell Cornwall Recruitment are looking for a Customer Service Team Leader to join a progressive, sustainable and growing Energy Company to lead a team of 3 Customer Service Executives.
Key duties and responsibilities:
- Providing Leadership support to 3 Customer Experience Executives – carrying out daily meetings, delegating tasks (these will change depending on business needs e.g. Billing Week) and ensuring all team are providing high quality customer service.
- Handling complex cases and complaint handling, also educating the team on how to handle these and dealing with problem customers.
- Dealing with complex re-billing cases
- Carrying out daily, monthly and 1:2:1 meetings with team – gathering feedback, analysing work trends and providing support
- Acting as a 4th Customer Experience Executive – picking up calls, replying to emails, liaising with customers via WebChat and understanding full team process.
The ideal Customer Service Team Leader:
- Proven experience in a leadership or supervisory role, preferably in the customer service or energy industry
- Excellent interpersonal and communication skills to interact effectively with customers and team members
- Proficiency in using MS Office applications, Zendesk and Slack
- Proactive and adaptable with a strong sense of accountability and ownership
- Ideally available immediately and happy with 4 days in the office
If you feel you have the experience and knowledge within a Customer Service Leadership role, then please apply to find out more!
Interested? Please click the ‘APPLY’ button now!
BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful.
BELL CORNWALL RECRUITMENT
We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life.
Love Work Be Happy
Follow BCR on Twitter @LoveWorkBeHappy to view all of the latest jobs.
(For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment business. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups)
PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales
Job Information
Apply for this Job
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Visit www.loveworkbehappy.co.uk & follow BCR on Twitter @LoveWorkBeHappy to view all of the latest jobs.
BCR want to make finding a job that you will love as smooth sailing as possible. BCR now offer evening appointments to fit around your working life.
Love Work Be Happy
BCR aim to get back to all applicants within 24 hours however if you have not received a response within this period then please feel free to contact us on 0121 5155910 at your earliest convenience.
BELL CORNWALL RECRUITMENT
(For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups)
PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales