Salary: £18000 - £20000 per annum
Reference:JS/BCR/7870_1572609090
Location:West Midlands
Sector:IT Support Jobs
Type:Permanent

1st Line IT Support

Reference: JS/BCR/7870

Location: Oldbury, Birmingham

Department: IT

Type: Permanent

Do you have experience in 1st Line IT Support?

Are you an excellent communicator with a natural ability to develop relationships?

Bell Cornwall Recruitment are recruiting for a talented 1st Line IT Support on behalf of our client based in the West Midlands region. The ideal candidate will have previous experience working within a fast paced and busy technical environment and have an autonomous approach to their work.

Due to the position being partially field based, applicants must hold a clean full driving license.

The role will incude such duties:

  • Providing excellent customer service via email, phone and face to face
  • Managing the help desk ticket queue
  • Setting up new user credentials
  • Assessing issues quickly by taking the appropriate action and escalating when required
  • To action and suggest improvements for IT processes and procedures
  • Setting up 3rd party devices (Emails/Applications)
  • Maintaining server and client machines
  • Daily company data back ups
  • Sourcing, ordering and implementing new software and hardware
  • Going out to client on site visits
  • Working with the remote desktop access software CITRIX

The ideal candidate will possess the following:

  • Excellent communication skills (both verbal and written)
  • Outstanding customer service skills
  • Good problem solving ability
  • Experience in Windows Desktop Support and Microsoft Exchange server
  • Proactive and driven approach
  • Happy to attend client visits with own transport
  • Essential:
  • Driver with access to own transport
  • Previous experience using remote desktop access
  • CITRIX experience is very desirable

Interested? Please click the ‘APPLY’ button now!

BCR have more fantastic opportunities for you!

Visit www.bellcornwall.co.uk & follow BCR on Twitter @LoveWorkBeHappy to view all of the latest jobs.

BCR want to make finding a job that you will love as smooth sailing as possible. BCR now offer evening appointments to fit around your working life.

Love Work Be Happy

BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful.

BELL CORNWALL RECRUITMENT

(For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups)

PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales

APPLY FOR THIS JOB

BCR have more fantastic opportunities for you!

Visit www.loveworkbehappy.co.uk & follow BCR on Twitter @LoveWorkBeHappy to view all of the latest jobs.

BCR want to make finding a job that you will love as smooth sailing as possible. BCR now offer evening appointments to fit around your working life.

Love Work Be Happy

BCR aim to get back to all applicants within 24 hours however if you have not received a response within this period then please feel free to contact us on 0121 5155910 at your earliest convenience.

BELL CORNWALL RECRUITMENT

(For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups)

PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales