Operations Analyst

Operations Analyst (Energy)
Salary range: £25,000 (20% bonus potential)
Location: Jewellery Quarter, Birmingham
Parking: Free (if in 3+ days per week)
Hybrid working options: ideally 3 days in the office (some of the team are in 5 days)

Join Our Team: Experienced Operations Analyst
Are you ready to take the next step in your dynamic career within the energy sector? Bell Cornwall Recruitment is excited to represent our client, a leading player in the green energy industry, as they seek an Operations Analyst with a proven track record in the field. Our client is looking for individuals who can leverage their expertise to contribute to their mission of providing innovative solutions in the world of utility management.

Company Overview:
Our client boasts a multifaceted business approach, with a primary focus on simplifying utility management for students in shared accommodation. They excel at enabling students to divide bills, including gas, electric, water, TV, and broadband, per person, per week. Their services cater to both individual landlords and large-scale partnerships. Their unique, in-house-developed software is their superpower, allowing them to deliver efficient solutions to their clients. They nurture a culture of continuous improvement, cherishing problem-solving and innovation.

Key Responsibilities:
As an experienced Operations Analyst (Energy), you will play a pivotal role within our client’s Operations Team. Your extensive background in the energy sector will be put to use through:

– Managing supplier contracts and swiftly resolving exceptions, while ensuring strict compliance with industry SLAs.
– Effectively communicating with suppliers via various channels, including phone, email, portal, and industry communication hubs.
– Delivering exceptional customer service and educating students on utility matters.
– Successfully handling a substantial volume of objections and losses during peak periods (July – September).
– Addressing disputes, clearing queries, and meticulously uploading utility bills/letters into their system for finance purposes from October to June.

Top 3 Criteria:
1. Seasoned Energy Expertise: Our client requires candidates with substantial prior experience in the energy sector, with a strong focus on gas and electric (though water and broadband knowledge is advantageous), particularly in operational or back-office roles.
2. Dispute Resolution and Regulatory Mastery: A deep understanding of energy industry disputes, regulations, losses, and miscellaneous transfers is indispensable.
3. Exceptional Communication and Analytical Skills: Demonstrating robust communication abilities and data analysis skills is imperative. Proficiency in Excel, including knowledge of Excel functions like XLOOKUP, would be highly beneficial.

If you are a dynamic individual with a passion for energy and a proven history of making a difference in the utility management space, Bell Cornwall Recruitment invite you to apply for the Operations Analyst position with us. Join our client in reshaping the way utility management is done and continue contributing to their culture of excellence and innovation.

Interested? Please click the ‘APPLY’ button now!

BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful.

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(For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment business. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups)

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