Salary: Up to £25000 per annum + + up to 20% bonus
Reference:BCR/AK/11098_1714664673
Location:Birmingham, West Midlands
Sector:
Type:Permanent

Operations Analyst (Broadband)

BCR/AK/11098

Birmingham, Jewellery Quarter

£25,000 + up to 20% annual bonus + great benefits including private health care

Bell Cornwall Recruitment are looking for an experienced Operations Analyst to join a leading utilities company based in the Jewellery Quarter, who have a focus on sustainability and modernisation. Our client is looking for individuals who can leverage their expertise to contribute to their mission of providing innovative solutions in the world of utility management.

Key Responsibilities:
As an experienced Operations Analyst, you will play a pivotal role within the Operations Team. Your extensive background in the broadband and utilities sector will be put to use through:

– Managing supplier contracts and swiftly resolving exceptions, while ensuring strict compliance with industry SLAs.
– Effectively communicating with suppliers via various channels, including phone, email, portal, and industry communication hubs.
– Delivering exceptional customer service and educating customers on utility matters.
– Successfully handling a substantial volume of objections and losses during peak periods (July – September).
– Addressing disputes, clearing queries, and meticulously uploading utility bills/letters into their system for finance purposes from October to June.

The ideal Operations Analyst will have:

  • Substantial prior experience in the utilities sector, with a strong focus broadband particularly in operational or back-office roles.
  • Experience with processing Broadband orders
  • Demonstrable robust communication ability and data analysis skills is imperative.
  • Proficiency in Excel, including knowledge of Excel functions like XLOOKUP, would be highly beneficial.

Interested? Please click the ‘APPLY’ button now!

BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful.

BELL CORNWALL RECRUITMENT

We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life.

Love Work Be Happy

Follow BCR on Twitter @LoveWorkBeHappy to view all of the latest jobs.

(For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups)

PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales

Job Information

Job Reference: BCR/AK/11098_1714664673
Salary:
Salary From: £25000
Salary To: £25000
Job Industries: Administration Jobs
Job Locations: Birmingham, West Midlands
Job Types: Permanent

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BCR have more fantastic opportunities for you!

Visit www.loveworkbehappy.co.uk & follow BCR on Twitter @LoveWorkBeHappy to view all of the latest jobs.

BCR want to make finding a job that you will love as smooth sailing as possible. BCR now offer evening appointments to fit around your working life.

Love Work Be Happy

BCR aim to get back to all applicants within 24 hours however if you have not received a response within this period then please feel free to contact us on 0121 5155910 at your earliest convenience.

BELL CORNWALL RECRUITMENT

(For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups)

PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales