Salary: £21000 - £25000 per annum
Reference:JS/BCR/7868_1572422403
Location:West Midlands
Sector:IT Support Jobs
Type:Permanent

2nd Line IT Engineer

Location: Oldbury, Birmingham

Industry: IT

Salary: up to £25,000

Do you have experience as a 2nd Line IT Engineer?

Are you an excellent communicator with a natural ability to develop relationships?

If so, we want to hear from you!

Bell Cornwall Recruitment are recruiting for a talented 2nd Line IT Engineer on behalf of their client based in Birmingham. The ideal candidate will have a minimum of 2 years’ experience working within a 2nd Line role and busy technical environment and will be capable of working autonomously.

Key duties will include:

  • Providing excellent customer service via email, phone and face to face
  • Managing the helpdesk ticket queue
  • Assessing issues quickly by taking the appropriate action and escalating when required
  • To action and suggest improvements for IT processes and procedures
  • Assisting the Helpdesk Team with advice and experience
  • Meeting SLA targets
  • Undertaking scheduled site visits to clients and prospect customers

The ideal candidate will possess the following:

  • Excellent communication skills (both verbal and written)
  • Outstanding customer service skills
  • Good problem solving ability
  • Experience in Windows Desktop Support and Microsoft Exchange server
  • Working experience of Remote Desktop and Citrix, and ability to deploy Cisco Networking devices
  • Proactive and driven approach
  • Ability to work autonomously

*IT Engineer* *2nd Line Support* *2nd Line IT* *IT Support*

Interested? Please click the ‘APPLY’ button now!

BCR have more fantastic opportunities for you!

Visit www.bellcornwall.co.uk & follow BCR on Twitter @LoveWorkBeHappy to view all of the latest jobs.

BCR want to make finding a job that you will love as smooth sailing as possible. BCR now offer evening appointments to fit around your working life.

Love Work Be Happy

BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful.

BELL CORNWALL RECRUITMENT

(For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups)

PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales

APPLY FOR THIS JOB

BCR have more fantastic opportunities for you!

Visit www.loveworkbehappy.co.uk & follow BCR on Twitter @LoveWorkBeHappy to view all of the latest jobs.

BCR want to make finding a job that you will love as smooth sailing as possible. BCR now offer evening appointments to fit around your working life.

Love Work Be Happy

BCR aim to get back to all applicants within 24 hours however if you have not received a response within this period then please feel free to contact us on 0121 5155910 at your earliest convenience.

BELL CORNWALL RECRUITMENT

(For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups)

PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales